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Frequently Asked Questions

How Capital Junk Works

HOW DOES OTTAWA JUNK REMOVAL WORK?
We remove almost anything from anywhere and we take care of every step of the junk removal process — the hauling, loading and proper disposal. We even recycle and donate whatever possible! When our friendly, uniformed professionals arrive on-site for your appointment, they take a good look at everything you need removed as you walk us through what you need done. Before we start loading up, we provide you with an up-front, all-inclusive price for the removal based on how much space your stuff will take up in our truck. It’s that simple!
HOW SOON CAN I BOOK?
You may Book Now and select your preferred arrival date and time, months, weeks, days or hours in advance!
DO I HAVE TO BE THERE?
Provided we can access your materials and have a solid understanding as to what needs to be removed, we will call you once on site with an exact price. If you would like us to proceed with our Ottawa junk removal services we’ll process your credit card remotely upon completion. The items will have to be outside or under a carport as we cannot enter your home without the homeowner present. A receipt will be e-mailed to you promptly.
SHOULD I PROVIDE YOUR TEAMS WITH A DOLLY?
We’ve been serving Ottawa our junk removal expertise for over 5 years and come prepared to do the work! Every truck has a dolly, garbage bags, plastic bins, brooms, shovels and various small tools on board to ensure that your items are removed in a safe and efficient manner.
DO YOU PROVIDE DEMOLITION SERVICES?
With adequate notice, our staff can come to your location with the proper tools and break down your old shed or playground equipment. We would be happy to provide this service at no extra cost. We are a full service Ottawa junk removal business after all! This is what we do!
ARE YOU A FULLY INSURED JUNK REMOVAL BUSINESS?
Yes we are! We are fully licensed by the Ministry of Environment for residential and commercial Ottawa-Hull-Gatineau junk removal. Our staff and equipment are fully licensed and insured in case of accidental damage or injury. Our drivers are insured and have experience driving large scale commercial vehicles and we are registered with the Commercial Vehicle Operator’s Registration.
HOW LARGE ARE YOUR TRUCKS?
We have the largest Ottawa junk removal trucks in the industry. They can hold up to 20 cubic yards (400 cubic feet) worth of materials. Our trucks are 12 feet long, 8 feet wide and 6 feet high.
WHAT DO YOU DO WITH THE JUNK?
We have a passion to recycle and to donate as much as possible. 70% of our loads are diverted from Ottawa landfills to recycling facilities and non-profit organizations such as Salvation Army or Habitat for Humanity. Visit our What We Donate page and you’ll be pleased at the lengthy list!
WHY ARE APPOINTMENTS IN TWO-HOUR WINDOWS?
We take great pride in our ability to arrive on time to every appointment. Due to the risk for unforeseen circumstances such as heavy traffic, busy transfer stations or jobs that are bigger than was anticipated; appointments are booked in two-hour slots to avoid being late for the next job.
WHEN SHOULD I EXPECT YOUR ARRIVAL?
Within your two-hour arrival window, you will receive a quick courtesy call from one of our professional junk removal experts to notify you when they are 15 minutes away.
DO YOU ALSO DELIVER DUMPSTER RENTALS?
Capital Bins is the Ottawa dumpster rental division of Capital Junk.
WHAT TYPE OF JUNK DO YOU REMOVE?

We will haul any object that can be lifted by two people that is non-hazardous, located in Ottawa and the surrounding areas. Materials and items such as:

• Furniture (Couches, Sofa-Beds, Mattresses, Chairs, Desks, Filing Cabinets, Tables, Wardrobes)
• Appliance Removal (Refrigerators, Freezers, Washer, Dryers, Microwaves, Dishwashers, Dehumidifiers)
• Garden Refuse (Branches, Logs, Grass, Leaves, Soil, Sod, Compost, Turf)
• Construction & Demolition Debris (Plaster, Drywall, Glass, Concrete, Bricks)
• Wood (Fencing, Firewood, Lumber, Plywood, Pallets)
• Roofing / Flooring (Tiles, Asphalt, Carpet, Ceramic & Wood Flooring, Shingles)
• Electronics (Televisions, Computers, Printers, Monitors, Fax Machines, Stereos)
• Household Items (Boxes, Books, Tools, Clothing, Bicycles, Lawn Mowers, Cardboard, Tires)

Our Pricing

HOW MUCH DOES IT COST?
The cost is based on volume – the amount of space your materials take up in our 8 x 12 x 6 bin. You only pay for what we take away and the job is quoted up-front upon arrival, before the work begins, with no obligation. We have the best pricing in town and will be very clear about pricing once we’ve seen everything that needs to be removed. Minimum charge starts at $85 and our full bin is $498.
CAN YOU COME GIVE ME A QUOTE?
We always provide you with an up-front price upon arrival, based on how much material you have. If you like the price, we are prepared to take care of this for you right then and there.
WHAT IF I DON’T LIKE THE PRICE?
You are not obligated to agree to our services if your load size is larger than you expected.
WILL YOU ACCEPT COMPETITORS COUPONS?
Absolutely! Please provide the coupon to our junk removal experts before the work begins.
AM I CHARGED FOR A FULL LOAD IF I CAN’T FILL UP THE TRUCK?
You will only be charged for the amount of space you take up in our truck. The prices are always adjusted based on the amount of space used.
DO YOU OFFER A DISCOUNT FOR SENIORS?
We are happy to offer all seniors (65+) a 5% discount off pickups of 1/4 load or more.

Capital Junk Bin Rentals

WHAT IS A DUMPSTER RENTAL?

Dumpster rental or Bin rental is a type of moveable waste container designed to be brought right to your driveway so you can fill it at your own pace. Once you have filled your dumpster bin, our experts come to haul away your trash. 

HOW MUCH DOES A DUMPSTER RENTAL COST?

We charge at a rate of $365 per week or $315 for 3 days for dumpster rentals, which includes 1 ton of waste. If you go over the one-ton limit you will be charged at a prorated rate of $115 per ton. For example, if you put 1.5 tons of junk in the bin you will be charged an extra $57.50.

WILL THE BIN DAMAGE MY DRIVEWAY?

We use extreme caution when placing our dumpster bins on your driveway. We always put down wood blocks so that the dumpster rental never touches your actual driveway.

HOW LONG UNTIL MY BIN IS DELIVERED?

We do our absolute best to accommodate all last-minute dumpster rental requests. We can usually get out the same day to drop off or pick up your Bin.

IS CAPITAL JUNK AN INSURED OTTAWA DUMPSTER RENTAL COMPANY?

Capital Junk is fully insured to deliver you bin to your home or business anywhere in the Ottawa area.

Post-Renovation Cleaning

WHY DO I NEED RENOVATION CLEANUP? DOESN'T THE RENOVATION COMPANY HANDLE THAT?
While it would be nice if renovation companies and contractors cleaned up after they were done, it is not always the case! Building and cleaning are two completely different skill sets and while your contractors might be great at putting up drywall, a fence, or a new patio, sometimes they can leave behind messes which are too big or unpleasant to deal with yourself. That’s where Capital Junk comes in. If you have a mess or a bunch of materials left over from a construction project, give us a call and we will haul them away for you. Don’t stress about piles of trash or heaps of discarded construction materials – call Capital Junk today. We give free estimates and will haul away your junk quickly and professionally.
IS BREATHING IN DRYWALL DUST DANGEROUS?
After renovations in your home, you might be wondering if breathing in drywall dust is dangerous. According to studies, over time breathing the dust from drywall compounds may cause persistent throat or airway irritation, coughing, phlegm production, and breathing difficulties which are similar to asthma. Smokers or people with sinus or respiratory conditions may risk more serious health problems. While it is unlikely for you to encounter any serious health problems from short term exposure to drywall dust, longer term exposure is of greater concern. On top of cleaning out the bulkier items in your home or business after a renovation, Capital Junk also cleans up drywall dust to ensure you do not encounter any health problems as a result of it. If your home or business has just undergone renovations and needs cleaning, call Capital Junk today. We can clean your newly renovated space and make it look better than new!
WHAT SIZE OF RENOVATION CLEANUP JOBS DO YOU DO?
At Capital Junk, we tackle renovation cleanup jobs of all sizes. Pricing depends on the amount of junk hauled away so no matter how big or how small the job is, you can count on us to get it done. Whether you only need to haul away 1/6th of a truck or multiple trucks worth of trash from your renovation job, we are here to help. Contact us today for a free estimate!
DO YOU DO CLEANUPS FOR CONTRACTING/RENOVATION COMPANIES?
In addition to helping homeowners and business owners clean up after DIY construction jobs, we are also happy to offer our services to contracting companies as well. Contractors usually don’t like the time consuming process of cleaning up after a job, preferring to finish up and continue on to the next job. Stay focused on your core activities of construction and renovation and let us take care of the cleaning. Leaving a perfectly clean space after you renovate is a great way to ensure your clients are loyal, leave good reviews, and tell their friends about your services. If you are a contractor looking to have someone clean up after you finish renovations, give Capital Junk a call today. We can help!

Hoarding Cleanup

WHERE DO I START WITH HOARDING CLEANUP?
“If you are looking to start hoarding cleanup in your own home or in the home of a loved one, the best place to start is in a small room. Starting in a small room will allow you to have a sense of progress without being overwhelmed like you might be if you try to tackle a larger space like a garage right away. A bathroom is an excellent place to start not only because it is a small room but also because having a clean and sanitary bathroom is vital to maintaining an individual’s health. They also are less likely to contain sentimental or valuable items, so the process of throwing them away is much easier.

After you have cleaned a bathroom, the next step is to move on to progressively larger rooms until the home or space is clean and safe to live in. At Capital Junk, we have significant experience cleaning up after even the most extreme hoarding situations and know it is not easy to do alone. Let us do the heavy lifting and help clean out your or your loved one’s home. Our caring and compassionate will help you or your family get on the path to recovery. Call us today.”

WHEN DOES HOARDING BECOME A SAFETY ISSUE?

As items pile up in a house, the hazards of hoarding increase and make living in a hoarder’s home dangerous. Hoarding becomes a safety issue as soon as an unreasonable amount of trash and items build up and make normal movement throughout the house difficult. The hazards of hoarding are:

  • Falling. As items, clutter, and garbage pile up, it becomes increasingly likely that someone will fall over it. The clutter itself can also fall on the occupant, causing serious injuries and potentially a loss of independence, especially in older people.
  • Fire Hazards.Hoarders often hold on to a large amount of flammable material (boxes, newspapers, flyers, etc). When a fire starts elsewhere in the house, these piles of flammable materials can turn into fire traps. The large amount of clutter also makes it difficult for the occupant to escape in the event of a fire.
  • Hazardous living conditions.In a hoarder’s home, proper cleaning and maintenance becomes impossible. Dangerous problems such as mold can spread without the knowledge of the occupant, and the weight of all the clutter can cause dangerous structural damage. /li>
  • Infestations.It is common for insects, rats, and other pests to live in and among the clutter in the homes of hoarders. They easily survive off of the rotting food and garbage, and have plenty of hiding spaces. Their urine, fecal matter, dander, fecal matter, and decay can build up and become airborne, making it a serious risk for the occupant.

Protect yourself or your loved ones from the hazards of hoarding. We have experience cleaning even the most extreme hoarding situations and can help. Call us today!

WHAT IS HOARDING DISORDER?
Hoarding disorder is a psychological disorder that may present on its own, or as a symptom of another disorder such as obsessive-compulsive personality disorder (OCPD), obsessive-compulsive disorder (OCD), attention-deficit/hyperactivity disorder (ADHD) and depression. Hoarding disorder is defined by a chronic difficulty discarding or parting with possessions because of a perceived need to save them, regardless of their value. Hoarding manifests itself as the patient accumulates a large amount of what most people would consider junk, and has a tremendous impact on health quality of life.
HOW DOES HOARDING BEGIN?
“Signs of hoarding will begin to appear in childhood or adolescence, with the typical onset age being around 13 years old. Hoarding is both chronic and progressive, with more advanced signes being in adults in their 50’s . Some signs of hoarding are:

  • Difficulty throwing away, recycling, giving away, or selling items.
  • Messes and clutter that makes moving around the house difficult
  • Difficulty organizing and categorizing possessions
  • Sleeping with a mess or items on the bed
  • Piles of items which fall over
  • Excessive shopping or collecting free unnecessary items.
  • Inability to realize the seriousness of the issue

It is important to note that not every person with some symptoms of a hoarding disorder is a hoarder. If you or someone you love is affected by hoarding disorder, contact Capital Junk now. We can help clean even the most extreme hoarding situations. “

WHAT'S THE DIFFERENCE BETWEEN HOARDING AND COLLECTING?
While both hoarding and collecting involves people holding onto a large amount of items and objects, they are very different from each other.

One of the major differences between the two is that when collecting is healthy, the display or storage of the items being collected does not impede the use or access to living areas. Collections are organized and coherent. Often people will collect items such as action figures, currency, trading cars, vinyl records, etc. The items they accumulate are directly related to the collection and they are organized and stored in a safe manner. If a collector begins acquiring items which are not related to well-defined collections and lose the ability to keep them contained and organized, it becomes a hoarding problem. Collections are healthy and stimulating ways that people choose as pastimes, connecting them with something they are passionate about. Hoarding is a disorder which has a very strong negative impact on quality of life, often leading to them being cut off from the outside world. If you believe you or someone you love has had a collection turn into hoarding, call Capital Junk today. We can help you clean out the mess and begin the path towards recovery.

Hot Tub Removal

WHAT SIZES OF HOT TUBS DO YOU TAKE?
At Capital Junk, we haul away any kind of hot tub. No matter the size and how many people it seats, what it’s made from, or what brand it is we can haul it away for you. 2 seaters, 10 seaters, no problem! If you have an old hot tub that you would like hauled away, the easiest way to get it done is to call Capital Junk. We will give you a free estimate, and if you agree to the price we will get to work – straight away. Say goodbye to that old hot tub that has been taking up valuable space in your yard.
DOES MY HOT TUB HAVE TO BE DISMANTLED BEFORE CAPITAL JUNK HAULS IT AWAY?
Capital Junk does not require your hot tub to be dismantled before we haul it away, however there are a few things you will have to do before we can come pick it up. You will need to fully unplug all power lines going to your hot tub, drain it, and ensure it is completely empty and dry. You will also have to ensure that there’s a clear path for easy removal. If you are a handy person and want to dismantle the hot tub yourself, you are welcome to but it’s not necessary. Our experienced crew of junk removers have the tools and the know how to quickly dismantle your hot tub and haul it away.
CAN HOT TUB COVERS BE RECYCLED?
Yes, hot tub covers can be recycled. In fact, we regularly haul away and recycle hot tub covers for our clients. The vinyl, vapour barrier, metal components, and other parts of your hot tub cover are broken down and recycled. We often haul away hot tub covers for our customers as they are heavy, unwieldy, and you need a truck to move them. If you have a hot tub cover you want hauled away, call Capital Junk today – we will get rid of it for you!
HOW MUCH NOTICE DO I HAVE TO GIVE TO GET MY HOT TUB HAULED AWAY?
You can schedule your hot tub removal months, weeks, days, and even hours before you want it gone. Just enter your postal code in our handy appointment booking tool, choose a timeslot, and you’re all set. You will receive a 2 hour window in which we will come, and a call 15 minutes before we arrive. We want to make hot tub removal as quick and painless as possible for you, so we make efforts to be extra convenient.
WILL THE CITY TAKE AWAY MY HOT TUB IF I PUT IT ON THE CURB?
The city of Ottawa will not haul away your hot tub as they are much too heavy for regular trash removal. A small three-person typically weighs about 500 pounds, while a larger one typically weighs 1,000 pounds. This is well beyond the 15kg (33 pound) limit that the city of ottawa mandates for curbside garbage removal. Getting rid of a hot tub requires multiple people to safely lift, move, and throw away the tub. No matter what the size or weight of your hot tub, Capital Junk can get rid of it for you. Just book an appointment and we will take it away for you, guaranteed.

Estate Cleanout

WHAT IS AN ESTATE CLEANOUT?
Estate cleanouts usually happen after a tragic loss. When a family member or loved one passes away, you need to figure out what to do with the contents of their homes & possessions. An estate cleanout is when the home of a deceased person is cleaned so that the home may be sold or ownership transferred. In these extremely difficult moments, Capital Junk seeks to make things a little easier for you. We help take away unwanted items from the property, doing all the heavy lifting and leaving the place clean. If you need help with an estate cleanout, contact Capital Junk today.
HOW CAN I MAKE MY ESTATE CLEANOUT EASIER?

There are a number of things that you can do to help make your estate cleanout easier.

  • Find and save all important financial documents. Wills, trusts, and other related financial documents will be essential as you move forward with managing the estate of your loved one. Make sure to find them and set them aside.
  • Take the time to look through everything.People often stash valuable saway in unlikely places such as deep in the closets, in the pocket of a piece of clothing, in the back of a drawer, etc. Make sure you take a good thorough look through everything to ensure nothing of value is thrown away.
  • Work with family members on sharing items. It is helpful for family members to create a list of items they would like to have from the estate. Lists can work well, however sometimes there are conflicts and disagreements where outside mediators or legal professionals might be helpful.
  • Find and keep pictures and memorabilia.Old pictures and memorabilia from the estate are irreplaceable and will preserve the memory of your loved ones for generations. These items create a link to family members who they may never have had a chance to meet them.
  • Hire an estate appraiser.If the estate in question has a large amount of furniture, jewelry, or antiques it is a worthwhile choice to hire an estate appraiser. Appraisers will give you an estimate for each item, helping you understand the value of the items left behind.
  • Get help cleaning out the rest of the items.Not only is cleaning out the estate of a loved one emotionally challenging and potentially distressing, it can also be physically challenging. At Capital Junk we are here to help you through these difficult times. Get the help you need with your estate cleanout and call Capital Junk today

WHO CAN ORGANIZE AN ESTATE CLEANOUT?
In order to organize an estate cleanout, a person must be either an executor of the estate or an estate trustee. Estate trustees are chosen in situations where there is no will and are chosen by the courts. Generally speaking, executors/estate trustees must collect the assets which belonged to the estate, pay the debts of the deceased, and distribute the assets of the estate according to the will. Part of this process involves throwing out, donating, or recycling items which are not wanted. If you are the executor or estate trustee and need help with estate cleanout, contact Capital Junk today. Our professional and compassionate team is there to help you through these difficult times.
DO YOU DONATE OR RECYCLE ITEMS FROM ESTATE CLEANOUTS?
“At Capital Junk, we try to recycle and donate as much as we possibly can from our jobs, especially estate cleanouts. Estate cleanouts often involve many items which are in good quality but that nobody has space or the desire to keep. We donate to:

  • Salvation Army
  • Habitat for Humanity
  • Ottawa Mission
  • Ottawa Neighborhood Services

Don’t feel guilty about getting rid of items which are in good condition, we will do our best to ensure they have a fulfilling second life and end up in the hands of people who could really use them.”

SHOULD I GET AN ESTATE APPRAISAL BEFORE THE ESTATE CLEANOUT?
If you suspect that the estate you are about to clean out contains valuable items such as jewelry, art, furniture, clothing, or more then we recommend you get an appraisal of these items before moving on to the removal and discarding stage. It is difficult to fully understand the value of a loved one’s items, especially during the grieving process. Estate appraisers can help you understand the value of items left in the estate, which in turn will guide your choices as to what to throw out and what to keep. Once you have conducted an estate appraisal and are sure of what you would like to keep and what you would like to discard, call Capital Junk. We will help clean out the property of unwanted items.

If You Have a Question That Isn’t Listed Here,
Please Call 613-825-0707 To Speak With a Representative or
Send Us a Message to Info@CapitalJunk.ca